Governance and Integrity

Café Britt has had the ISO 9001:2001 international quality certification since 2001. The company offers products and services that meet or surpass standards of quality, health and food safety (based on the principles of HACCP).

The customer is the reason for our business. A culture of customer service is in place to ensure that all customer concerns are addressed. We exceed industry standards in providing precise information about our products and services. Our efforts have resulted in numerous awards including the Award for Excellence from the Costa Rican Chamber of Industries and the Circle of Excellence Gold Honoree Award from Bizrate, a company that rates the effectiveness of Web sites. Bizrate chooses the best 50 among some 40,000 websites evaluated. These processes help us monitor our systems' effectiveness by tracking business indicators, seeking continuous improvement and setting goals and objectives for sales growth, profitability, customer service, performance and efficiency.

Café Britt has a code of ethics and policies that regulate relations with employees, suppliers, investors, shareholders, the government and associations. Our security policies are certified with BASC (Business Alliance for Secure Commerce). The company follows corporate governance policies that reflect the best practices of transparency. Control systems include:

• Document tracing and monitoring for each line of operation, from receiving raw materials to delivering the product to the customer.
• Critical evaluation of suppliers and their security systems.
• Programs for hiring new personnel and reviewing the conditions of existing personnel.
• A culture of attention to security risks.
• Confidential system for reporting suspicious activity.

We submit yearly to external audits of quality, environmental and safety systems. Financial audits and certifications of proper tax payments are performed yearly by international firms in the countries where Café Britt operates.

Café Britt contributes to society with a solid work ethic. We seek to prove that with a lot of effort and perseverance it is possible to carry out relevant and innovative projects and be internationally competitive.

Café Britt is convinced that the governments alone can't solve their country's problems. They all faces challenges that require solutions based on the willingness and resources of all of society and its diverse participants. This company wants to be an example of how a private enterprise can and should play a determinant role in solving the problems of our countries and our communities. At Café Britt, we want to be agents of a new way of thinking in each of our countries.