Mission and Quality Assurance

Café Britt is about becoming better each day. Our Mission and Quality statements are a pledge to our customers that every member of the Britt family has a common goal and a common vision.

Our mission

To anticipate our customers’ needs and satisfy them in a fun and informative way with products and services that conserve and respect the environment, reward our investors and create benefits "from the plantation to your cup."

Café Britt Quality Statement

We offer gourmet coffees, fine food products and specialty gifts in customer-friendly environments.  We are committed to constant improvement, environmental protection and the following fundamental principles:

Communication: We work as a team, communicating constantly in a simple, sincere, honest and timely manner.

Commitment: We exceed the expectations of our customers, coworkers and investors by producing results on time, in full and with close attention to detail.

Creativity: We anticipate needs and desires to create innovative and profitable ways to ensure satisfaction.

Character: We believe in doing the right thing. We respect and adhere to all applicable regulations and are accountable for the use of resources and knowledge.

Quality assurance

Our certifications reflect our commitment to 100% quality:

Reliability: ISO Certifications
ISO-9001:2000 – Café Britt has met or exceeded international quality standards in management and processes according to the exhaustive assessment of an independent authority. This certification has improved the quality of our products and renewed our focus on our customers.

Certifiably… Green!: ISO-14001:2004
Costa Rica’s official standards authority has certified that all of Café Britt’s operations comply with international standards for environmental protection. This certification confirms our commitment to developing earth-friendly practices for all our products and services.